Privacy Policy
Effective Date: September 10, 2019.
Dockship.io | https://dockship.io
This policy applies to Dockship.io. Other web sites and services owned and
operated by Dockship.io have their own privacy policies.
Introduction
Dockship.io knows that you care about how your personal information is
used and shared, and we take your privacy seriously. Please read the
following to learn more about our privacy policy. By visiting the
Dockship.io website, and any other
linked pages, features, content, or application services offered from time
to time by Dockship.io in connection therewith (collectively, the
'Website' or 'Service'), or using any of our services, you acknowledge
that you accept the practices and policies outlined in this Privacy
Policy.
Information Collection and Use
We collect several different types of information for various purposes to
provide and improve our Service. While using our Service, we may ask you
to provide us with certain personally identifiable information that can be
used to contact or identify you. Additionally, we may collect other data
that, while not itself personally identifiable, is associated in our
systems with personally identifiable data. The listing below outlines the
data that we collect, why we collect it, our legal basis under the General
Data Protection Regulation for doing so, and our retention policies for
each type of data.
- Accounts
- Description
-
To make purchases on Dockship.io, we require you to sign up for an
account by providing us with your email address and a password
(account credentials). We additionally record your IP address and
the date and time of account creation.
- Business Purpose
-
Your account is our central record of your activity and purchases on
Dockship.io. Your email address is how we identify you and your
password is how we authenticate you. Your email address is also used
to communicate with you, as described further below in our Email
Policy. Your IP address is used for credit card and account fraud
prevention, and customer support. The date and time you signed up is
used for customer support.
- Legal Basis
-
We need these records in order to perform services on your behalf,
and we are legally required to maintain records of purchases.
- Retention
-
Account credentials are generally retained indefinitely for the
convenience of the user.
- Image Processing Records
- Description
-
We offer image processing services. In the course of using these
services, you upload images to us, which we store and process on
your behalf. In addition to storing the image itself, we also record
a variety of associated information, such as meta-data,
configuration settings, and image processing output.
- Business Purpose
-
These image processing records are the main deliverable that you get
from using our service. We retain them on your behalf so that you
can view and download them as you wish, and to provide customer
support. From time to time, we may also use them to improve the
image processing algorithms that underlie the services we offer.
- Legal Basis
-
We need these records in order to perform services on your behalf.
- Retention
-
Records not associated with an account are deleted or anonymized
within a year of creation. Image processing records associated with
an account are retained indefinitely.
- Purchase Records
- Description
-
When you make a purchase on Dockship.io, we collect:
- Payment Method
-
When you provide us with your payment method, we may collect
data associated with it such as any reference email address, the
type of card, the name on the card, the last four digits of the
card number, the expiration date, and any reference addresses.
- Subscription Details
-
We may offer a subscription that allows the customer to access
the services offered on Dockship.io. When you subscribe, we
record relevant subscription details such as the date and time,
the subscription plan you selected, and your current IP address.
If you later elect to change plans or cancel, we record a log of
actions taken, including the date and time and your current IP
address.
- Transaction
-
Each payment you make to us is recorded. We record relevant
transaction details such as the date and time, the amount, the
payment method used, and your IP address (when available).
- Business Purpose
-
Purchases are central to how we earn money and how you gain access
to the services we offer. Purchase records are essential for
financial accounting, legal compliance, strategic planning, and
general operations. IP addresses and timestamps are used for fraud
prevention and customer support.
- Legal Basis
-
We need it in order to perform services on your behalf, and we are
legally required to maintain records of purchases.
- Retention
-
All purchase-related records are retained for the legally required
period and then anonymized.
- Cookies
- Description
-
Cookies are data stored by your browser on your device at the
direction of a website, and provided to the website with each web
request. Further details on cookies and our use of them are provided
in a dedicated Cookies Policy below.
- Business Purpose
-
We use cookies to identify you and your preferences so that we can
perform services on your behalf. We collect web analytics to track
Website performance, improve our services, and related business
purposes.
- Legal Basis
-
We need them in order to perform services on your behalf, and in
order to develop and improve our Service.
- Retention
-
Cookies are stored in your browser and can be deleted by you at any
time.
- Email Communications
- Description
-
We use third-party email service providers to send, receive, and
retain emails. Please see our Service Providers section below for
further details.
- Transactional Emails
-
We send transactional emails when you take certain actions on
our Website such as making a purchase or signing up for a
subscription, or when certain events occur, such as a renewal
reminder or payment failure. We retain a copy of those emails on
our email servers.
- Customer Support
-
We offer customer support. Users may email us directly, or fill
out a customer support form on our Website. Emails are retained
by our email servers. Communication that is initiated through
the customer support form is sent by our web servers to our
email servers as an email. In addition to the information
provided directly by the user in the form, we also collect
information about the operating system and web browser they are
using (collectively referred to as the 'user agent').
- Business Purpose
-
We retain transactional emails for disaster recovery, legal
compliance, and accounting purposes. Retaining customer support
communication is integral to providing the support.
- Legal Basis
-
We need it in order to perform services on your behalf.
- Retention
-
As with other purchase-related records, we retain transactional
emails for the legally required time period and then delete them.
Customer support emails are retained for the same period that the
law requires us to retain transaction records.
Unless otherwise noted, all records will be anonymized upon request when
legally permissible.
Transfer of Data
Your information, including personal data, may be transferred to — and
maintained on — computers located outside of your state, province, country
or other governmental jurisdiction where the data protection laws may
differ from those in your jurisdiction.
Your consent to this Privacy Policy followed by your submission of such
information represents your agreement to that transfer.
Dockship.io will take all steps reasonably necessary to ensure that your
data is treated securely and in accordance with this Privacy Policy.
Disclosure of Data
Disclosure to Law Enforcement
Under certain circumstances, Dockship.io may be required to disclose your
personal data if required to do so by law or in response to valid requests
by public authorities (e.g. a court or a government agency).
Legal Requirements
Dockship.io may disclose your personal data in the good faith belief that
such action is necessary:
- To comply with a legal obligation
-
To protect and defend the rights or property of Dockship.io
-
To prevent or investigate possible wrongdoing in connection with the
Service
-
To protect the personal safety of users of the Service or the public
- To protect against legal liability
Security
The security of your data is important to us and we use industry standard
technical and organizational measures to protect your information. For
example, our Website is served over HTTPS and we implement data security
organizational access controls.
However, no method of transmission over the Internet, or method of
electronic storage is completely and entirely secure. Therefore, while we
strive to use commercially reasonable means to protect your data, we
cannot guarantee its absolute security.
Data Protection Rights Under General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), the European
Union has declared that you have certain data protection rights:
-
The rights to access, update or to delete the information we have on you
-
Whenever made possible, you can access, update or request deletion of
your personal data directly on our Website. If you are unable to perform
these actions yourself, please contact us to assist you.
- The right of rectification
-
You have the right to have your information rectified if that
information is inaccurate or incomplete.
- The right to object
-
You have the right to object to our processing of your personal data.
- The right of restriction
-
You have the right to request that we restrict the processing of your
personal information.
- The right to data portability
-
You have the right to be provided with a copy of the information we have
on you in a structured, machine-readable and commonly used format.
- The right to withdraw consent
-
You also have the right to withdraw your consent at any time where
Dockship.io relied on your consent to process your personal information.
- The right to complain
-
You have the right to complain to a Data Protection Authority about our
collection and use of your personal data. For more information, please
contact your local data protection authority in the European Economic
Area (EEA).
You can exercise all the aforementioned rights by emailing us at
privacy@dockship.io. We shall address your request within 30 days of its
receipt unless it is too complicated or we are dealing simultaneously with
too many such requests. In the latter case, it may take us up to two
additional months to address your request, but we will let you know if
that is the case within 30 days of the receipt of your initial request.
Service Providers
We may employ third party companies and individuals to facilitate our
Service ('Service Providers'), to provide the Service on our behalf, to
perform Service-related services or to assist us in analyzing how our
Service is used. The list below details some of the more significant
third-party service providers that we employ:
- Email Services
-
We may use third-party Service Providers to send, receive, or retain
emails.
- G Suite
-
We use Google's G Suite email service to send, receive and retain
emails.
- Amazon Web Services
-
We use Amazon Web Services Simple Email Service, Amazon S3, and
other services to run backend infrastructure of Dockship.io.
- Google Cloud
-
We use Google Cloud to run the backend infrastructure of
Dockship.io.
- Analytics
-
We may use third-party Service Providers to monitor and analyze the use
of our Service.
- Google Analytics
Google Analytics is a web analytics service offered by Google that
tracks and reports website traffic. Google uses the data collected
to track and monitor the use of our Service. This data may be
shared with other Google services. Google may use the collected
data to contextualize and personalize the ads of its own
advertising network.
You can opt-out of having your activity on the Service available
to Google Analytics by installing the Google Analytics opt-out
browser add-on. The add-on prevents the Google Analytics
JavaScript (ga.js, analytics.js, and dc.js) from sharing
information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please
visit the Google Privacy & Terms web page:
http://www.google.com/intl/en/policies/privacy/
- Payments
We may provide paid products and/or services within the Service. In
that case, we use third-party services for payment processing.
We will not store or collect your payment card details. That
information is provided directly to our third-party payment processors
whose use of your personal information is governed by their Privacy
Policy. These payment processors adhere to the standards set by
PCI-DSS as managed by the PCI Security Standards Council, which is a
joint effort of brands like Visa, Mastercard, American Express and
Discover. PCI-DSS requirements help ensure the secure handling of
payment information.
The payment processors we work with are:
- Stripe
-
Their Privacy Policy can be viewed at: https://stripe.com/us/privacy
- PayPal or Braintree
-
Their Privacy Policy can be viewed at:
https://www.paypal.com/webapps/mpp/ua/privacy-full
- Miscellaneous
-
We may from time to time rely on various third parties to serve
additional or enhanced content, such as embedded maps, reCAPTCHA,
videos, user comments platform, customer support chat app, customer
support platform, user forums, blogging platform, among others. Those
services may place cookies and will have their own privacy policies.
'Do Not Track' Signals
We do not support Do Not Track ('DNT'). Do Not Track is a preference you
can set in your web browser to inform websites that you do not want to be
tracked.
You can enable or disable Do Not Track by visiting the Preferences or
Settings page of your web browser.
Children's Privacy
Our Service is not directed to anyone under the age of 18 ('Children').
We do not knowingly collect personally identifiable information from
anyone under the age of 18. If you are a parent or guardian and you are
aware that your Child has provided us with personal data, please contact
us. If we become aware that we have collected personal data from children
without verification of parental consent, we take steps to remove that
information from our servers.
Email Policy
We may use your personal data to contact you with newsletters, marketing
or promotional materials and other information that may be of interest to
you. You may opt out of receiving any, or all, of these communications
from us by following the unsubscribe link or instructions provided in any
email we send or by contacting us.
Cookies Policy
Dockship.io uses cookies on the Dockship.io website. By using the Service,
you consent to the use of cookies.
Our Cookies Policy explains what cookies are, how we use cookies, how
third-parties we may partner with may use cookies on the Service, your
choices regarding cookies and further information about cookies.
What are cookies
Cookies are small pieces of text sent to your web browser by a website you
visit. A cookie file is stored in your web browser and allows the Service
or a third-party to recognize you and make your next visit easier and the
Service more useful to you.
Cookies can be 'persistent' or 'session' cookies. Persistent cookies
remain on your personal computer or mobile device when you go offline,
while session cookies are deleted as soon as you close your web browser.
How Dockship.io uses cookies
When you use and access the Service, we may place a number of cookies
files in your web browser.
We use cookies for the following purposes:
-
To enable certain functions of the Service
-
For security purposes
-
To provide analytics
-
To store your preferences
We use both session and persistent cookies on the Service and we use
different types of cookies to run the Service:
-
Essential cookies
-
We may use cookies to remember information that changes the way the
Service behaves or looks, such as a user's language preference on the
Service.
-
Accounts-related cookies
-
We may use accounts-related cookies to authenticate users and prevent
fraudulent use of user accounts. We may use these cookies to remember
information that changes the way the Service behaves or looks, such as
the 'remember me' functionality.
- Security cookies
- We use Security Cookies for security purposes.
- Third-party cookies
In addition to our own cookies, we may also use various third-parties
cookies:
-
Analytics cookies
-
We may use analytics cookies to track information how the Service is
used so that we can make improvements. We may also use analytics
cookies to test new advertisements, pages, features or new
functionality of the Service to see how our users react to them.
-
Payments cookies
-
These type of cookies may be used by payment processors for
anti-fraud and related security measures.
- Miscellaneous cookies
-
The miscellaneous third-party service providers that we may from
time to time employ, may place additional third party cookies for
various purposes.
What are your choices regarding cookies
If you'd like to delete cookies or instruct your web browser to delete or
refuse cookies, please visit the help pages of your web browser.
Please note, however, that if you delete cookies or refuse to accept them,
you might not be able to use all of the features we offer, you may not be
able to store your preferences, and some of our pages might not display
properly.
Where can you find more information about cookies
You can learn more about cookies and the following third-party websites:
-
AllAboutCookies: http://www.allaboutcookies.org/
-
Network Advertising Initiative: http://www.networkadvertising.org/
Links to Other Sites
Our Service may contain links to other sites that are not operated by us.
If you click on a third party link, you will be directed to that third
party's site. We strongly advise you to review the Privacy Policy of every
site you visit.
We have no control over and assume no responsibility for the content,
privacy policies or practices of any third party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. If we make a change to
this privacy policy that we believe materially reduces your rights, we
will notify you by email and/or by posting a notice on our Website.
We will let you know via email and/or a notice on our Website, prior to
the change becoming effective and update the 'effective date' at the top
of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any
changes.
Contact Us
If you have any questions or concerns regarding privacy on our Website,
please send us a detailed message to privacy@dockship.io
Our postal address is:
Dockship.io
E 3, Rani Jhansi Rd
Block E 4
Jhandewalan, New Delhi,
India